Our Rates
Plumbing and Drainage
- Excludes GST
- Call out and first hour of labour: $119.50
- Additional hours of labour: $89.50
- Minimum charge is one hour
- All work guaranteed
Gas & Heating
- Excludes GST
- Call out and first hour of labour: $129.50
- Additional hours of labour: $99.50
- Minimum charge is one hour
- All work guaranteed
After Hours
- Excludes GST
- Call out and first hour of labour: $205
- Additional hours of labour: $170
- Minimum charge is one hour
- All work guaranteed
Statutory Hours
- Excludes GST
- Call out and first hour of labour: $560
- Additional hours of labour: $270
- Minimum charge is one hour
- We are legally obligated to cover a day in lieu
Our FAQ’s
Before you book a job with us...
When does our billable time start?
Our billable time starts when our tradesman is on their way to your house or site, or on the way to collect gear to complete your job. If they are coming straight from the workshop, then the time starts from when they leave the workshop. If this is an after hours job, the time starts from when our on call person leaves their house.
When does our billable time end?
Our billable time ends as soon as we leave your house or site and our paperwork is completed. In some cases we will be required to return plant and materials back to our workshop or wholesaler in which case our billable time will end once this has been completed. If this is an after hours job, our billable time ends when our on call person returns home.
How do I make this process as cost-effective as possible?
Information is key and a picture is worth a thousand words. Assisting us with an accurate description and photos of your plumbing, gas or drainage issue will help us send the right tradesman with the right gear to solve the problem quickly and efficiently and help keep the price down. You can do so via email, text, Whatsapp, Facebook or Instagram. We want to make it as easy for you as possible to communicate with us.
How do the charges work?
Our minimum charge is one hour which needs to take into account the above. If the job goes over an hour, we charge in 15 minute increments. Our first hour charge includes our vehicle cost and for every hour (or part thereof) of the first hour, you will be charged at the standard hourly rate for the work that has been completed.
Supported card methods:
Where can I contact the support?
Contact 0800 747 3267 0800 426 6260800 747 3463 for support or send an email to hello@pipemasters.co.nz. We are happy to back up our service. Our friendly staff will get you back up and running and give you the advice you need – just get in touch.
How do I get a quote?
We are happy to come around and look at your project or quote a set of plans for you. We prefer to complete jobs under the value of $500 + GST on charge up, but for the bigger ticket items such as new HWC, renovation or new house, we are happy to cost this up for you.
What sort of costs are we covering in this quote?
Running a plumbing van around town has a cost, and our fully qualified staff pay for the upkeep of their plumbing, gas and drainage licences. Our plumbers have tools for just about every system under the sun, our gas fitters have the latest in gas testing equipment and our drainlayers have their own equipment also – all of these teams work with a cloud-based app to store photos on job cards for accuracy. We are a professional outfit and we have the systems to back it up.
Additional Info
If you're a new customer and you would like to make use of our credit facility, please download a Pipe Masters Credit Application form below.
If you’re new to Pipe Masters and would like to view and sign the Pipe Masters Terms of Trade, please do this by clicking below.
