Rates

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    Terms of Trade

    If you’re new to Pipe Masters and would like to view and sign the Pipe Masters Terms of Trade, please do this by clicking below.
    Terms of Trade PDF
    NORMAL WORKING HOURS (PLUMBING & DRAINAGE)
    $75
    Per Hour

    Mon – Fri 7:30 AM – 5:00 PM *excluding statutory holidays

    Excludes GST

    Call out and first hour of labour: $95

    Additional hours of labour: $75 

    Minimum charge is one hour

    All work guaranteed

    NORMAL WORKING HOURS (GAS)
    $85
    Per Hour

    Mon – Fri 7:30 AM – 5:00 PM *excluding statutory holidays

    Excludes GST

    Call out and first hour of labour: $105

    Additional hours of labour: $85 

    Minimum charge is one hour

    All work guaranteed

    AFTER HOURS
    $130
    Per Hour

    Mon – Fri 5:00 PM – 7:30 AM & Weekends
    *excluding statutory holidays

    Excludes GST

    Call out and first hour of labour: $150

    Additional hours of labour: $130

    Minimum charge is one hour

    All work guaranteed

    STATUTORY HOURS
    $500
    Per Hour

    Mon – Fri 7:30 AM – 5:00 PM

    Excludes GST

    Call out and first hour of labour: $500

    Additional hours of labour: $200

    Minimum charge is one hour

    We are legally obligated to
    cover a day in lieu

    Important information before you book a job with us:

    When does our billable time start?

    Our billable time starts when our tradesman is on their way to your house or site, or on the way to collect gear to complete your job. If they are coming straight from the workshop, then the time starts from when they leave the workshop. If this is an after hours job, the time starts from when our on call person leaves their house.

    When does our billable time end?

    Our billable time ends as soon as we leave your house or site and our paperwork is completed. In some cases we will be required to return plant and materials back to our workshop or wholesaler in which case our billable time will end once this has been completed. If this is an after hours job, our billable time ends when our on call person returns home.

    What can I do to make this process as cost effective as possible?

    Information is key and a picture is worth a thousand words. Assisting us with an accurate description and photos of your plumbing, gas or drainage issue will help us send the right tradesman with the right gear to solve the problem quickly and efficiently and help keep the price down. You can do so via email, text, Whatsapp, Facebook or Instagram. We want to make it as easy for you as possible to communicate with us.

    How do the charges work?

    Our minimum charge is one hour which needs to take into account the above. If the job goes over an hour, we charge in 15 minute increments. Our first hour charge includes our vehicle cost and for every hour (or part thereof) of the first hour, you will be charged at the standard hourly rate for the work that has been completed.

    Rates FAQ

    Where can I contact the support?

    Contact 0800 PIPE BOP for support or send an email to [email protected]. We are happy to back up our service. Our friendly staff will get you back up and running and give you the advice you need – just get in touch.

    How do I get a quote?

    We are happy to come around and look at your project or quote a set of plans for you. We prefer to complete jobs under the value of $500 + GST on charge up, but for the bigger ticket items such as new HWC, renovation or new house, we are happy to cost this up for you.

    What sort of costs are we covering in this rate?

    Running a plumbing van around town has a cost, and our fully qualified staff pay for the upkeep of their plumbing, gas and drainage licences. Our plumbers have tools for just about every system under the sun, our gas fitters have the latest in gas testing equipment and our drainlayers have their own equipment also – all of these teams work with a cloud-based app to store photos on job cards for accuracy. We are a professional outfit and we have the systems to back it up.

    Still need help? Contact Pipe Masters

    Contact us